FAQs

Everything you need to know about shopping with Mae & Lane Boutique.

Do you offer free shipping?
Yes! We offer free shipping on all orders within Canada. No minimum spend required.

How long does delivery take?
Orders are typically delivered within 6 to 11 business days. This includes 1 to 3 business days processing time plus 5 to 8 business days transit. You will receive a tracking number by email once your order has been dispatched.

What is your return policy?
You have 30 days from the date you receive your order to request a return. Items must be unworn and in original condition with all original tags and packaging. Contact us at info@maelaneboutique.com to initiate a return. Once your return is received and passes our quality check, your refund will be issued within 10 business days.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

How can I contact you?
Email us at info@maelaneboutique.com. Our team is available Monday to Friday, 9:00 AM to 5:00 PM (EST). We aim to respond within 24 hours.